There are two editions available: a Business Edition which includes a Financials application, based on the project code-named 'Madeira', and an Enterprise Edition which comprises several CRM applications ( field service, sales, project service automation, and customer service). Microsoft Dynamics 365 is a product line of enterprise resource planning (ERP) and customer relationship management (CRM) intelligent business applications announced by Microsoft in July 2016 and released on November 1, 2016. ( February 2017) ( Learn how and when to remove this template message)Įnterprise resource planning and customer relationship management Please help improve it by removing promotional content and inappropriate external links, and by adding encyclopedic content written from a neutral point of view. This article contains content that is written like an advertisement.
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